CASE STUDIES

The Cisco Integrated Services Router is the ideal platform for delivering IP Communications in enterprise branch offices, commercial offices, and small or medium-sized business offices. Through the integration of security, voice gateway, call processing, voice mail, automated attendant, conferencing, and transcoding capabilities Cisco Integrated Services Router platforms deliver a complete office IP Communications solution.

Hotline service for customers from China


Background:
The company would like to setup a cross border toll free hotline services for end customers from mainland China but paying only the China local toll free charges.

Setup:
For all calls made to the toll-free hotline 400 XXXX XXX, they will be routed directly to the call center system in Hong Kong. Experienced agents will handle the call directly in Hong Kong. In this case, the company only needs to pay the China local toll-free charges. No extra variable charges for receiving the call in Hong Kong.

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